Explore our comprehensive FAQ to find answers to common questions about buying, selling, shipping, returns, payments, and more. Still need help? Contact our support team anytime!
Fuel1Direct is a multivendor marketplace for fuel products and industrial supplies, offering direct purchases and bidding options.
Buyers can purchase products directly or request bids from suppliers. Sellers can list products, receive bids, and manage orders.
We currently operate in the United States. Check with support for availability in your region.
Yes. Both businesses and individuals can buy or sell, depending on the product category.
Browsing is free. Sellers may have to pay a commission or subscription depending on their plan.
Fuel (Diesel, Gasoline, Marine, LPG, CNG), Lubricants, Industrial Supplies, and more.
Yes, services like fuel delivery, tank installation, and maintenance can be requested via bids.
Order cancellations are subject to seller policies. Check individual product return/cancellation policies.
Please reach us at: marketplace@fuel1.solutions
Not yet, but we're working on it. You can access the full site on mobile browsers.
Yes, registration is required to make a purchase or request a bid.
Click on the Register button, choose Buyer or Seller, and fill out the form.
Yes. An email verification link will be sent to activate your account.
Check your spam folder or contact support.
Yes, but you'll need to complete seller verification for listing products.
Use the Forgot Password link on the login page.
Yes, from your account settings.
Use the password reset option or contact support for help.
Yes, we use secure encryption and comply with privacy laws. See our Privacy Policy.
Yes, request deletion via support at marketplace@fuel1.solutions.
Browse, add to cart, and checkout. You’ll receive order confirmation by email.
Yes, click Request a Bid under the appropriate category.
Yes, use the comparison feature on product listings.
Credit cards, bank transfers, and in some cases, offline arrangements.
Yes, under My Account > Orders.
Tracking is available if the seller offers shipment tracking.
Contact the seller or raise a support ticket.
Yes, each product page has a Message Seller button.
It varies by seller. Check product descriptions.
Yes, from your order history.
Submit a bid request, sellers respond with offers, and you choose the best.
No. You can wait for multiple offers and choose one.
Depends on the seller, typically 24–72 hours.
Yes, as long as no offer has been accepted.
Yes, requesting and submitting bids is free.
Yes, via the messaging system.
Yes, under your account > Bid History.
Once accepted, they are considered confirmed offers.
Yes, sellers can set terms for bidding.
Yes, some categories are exclusive to the bidding system.
Register and complete your profile, then submit documents for verification.
Fuels, lubricants, industrial goods, and relevant services.
Only if clearly marked and in permitted categories.
We charge commissions or flat fees based on your plan.
Via bank transfer, based on your payment preferences.
Yes, shipping options are configurable per product.
Yes, from your seller dashboard.
Use the Products section in your seller dashboard.
Yes, and you can provide tracking info to buyers.
Yes, see our Seller Guidelines for full details.
Sellers are responsible for shipping unless noted.
Yes, based on seller-provided options.
If the seller provides tracking, yes.
Each seller has their own policy. Check the product page.
Only if allowed by the seller’s policy.
Depends on the seller’s return terms.
Varies—commonly 7 to 14 days.
Contact the seller or file a dispute immediately.
Depends on the seller’s exchange policy.
Typically 5–10 business days after approval.
Stripe, PayPal, and Direct Bank Transfer.
Yes. All transactions use SSL encryption.
Yes, if applicable, taxes are calculated at checkout.
Yes, invoices are auto-generated in your account.
Contact support for corporate account handling.
Not at this time.
All prices are in USD unless specified.
Refunds are processed manually per seller’s policy.
In your account settings under Billing.
Verify card info or contact your bank.
Click here to read our full Privacy Policy.
Yes, you must agree before registering.
Yes, outlined under Terms of Selling.
We mediate disputes fairly between buyers and sellers.
Your account may be suspended or terminated.
Only where legally required. See our Privacy Policy.
Use the report form or email support.
We comply fully. Email takedown requests to: marketplace@fuel1.solutions
Yes, including hazardous materials and local fuel laws.
Only with legal rights to do so.
Yes, sellers and buyers can refer others using custom links.
Yes, for verified referrers.
Yes, QR-based referral codes are available.
No, buyers can refer too.
Monthly payouts via PayPal or bank transfer.
Yes, in your account > Affiliate Dashboard.
Some users may need manual approval.
Yes, but no spam or misleading claims.
Commission is voided for canceled/refunded orders.
30 days from first visit.
Try clearing cache or using another browser.
Email marketplace@fuel1.solutions with screenshots if possible.
Check file size and format. Only JPG, PNG under 5MB are supported.
Yes, from your seller dashboard.
Not yet, but the site is mobile-friendly.
Yes, in CSV from your account.
Coming soon—contact us if needed early.
Available upon request for premium accounts.
Available in security settings soon.
Chrome, Firefox, Safari, Edge (latest versions).
Fuel 1 Direct is America’s trusted B2B, B2C, C2B, and C2C marketplace — connecting businesses and consumers with top-rated sellers in fuel, equipment, and industrial supplies. We simplify sourcing, streamline quotes, and ensure reliable delivery — all in one place.
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