FAQ’s

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Explore our comprehensive FAQ to find answers to common questions about buying, selling, shipping, returns, payments, and more. Still need help? Contact our support team anytime!

FAQs - Fuel1Direct

General Questions

What is Fuel1Direct?â–¼

Fuel1Direct is a multivendor marketplace for fuel products and industrial supplies, offering direct purchases and bidding options.

How does Fuel1Direct work?â–¼

Buyers can purchase products directly or request bids from suppliers. Sellers can list products, receive bids, and manage orders.

Is Fuel1Direct available in my region?â–¼

We currently operate in the United States. Check with support for availability in your region.

Can I use Fuel1Direct as a business or individual?â–¼

Yes. Both businesses and individuals can buy or sell, depending on the product category.

Is Fuel1Direct free to use?â–¼

Browsing is free. Sellers may have to pay a commission or subscription depending on their plan.

What products can I find here?â–¼

Fuel (Diesel, Gasoline, Marine, LPG, CNG), Lubricants, Industrial Supplies, and more.

Do you offer services as well?â–¼

Yes, services like fuel delivery, tank installation, and maintenance can be requested via bids.

Can I cancel my order?â–¼

Order cancellations are subject to seller policies. Check individual product return/cancellation policies.

What is your customer support email?â–¼

Please reach us at: marketplace@fuel1.solutions

Are there mobile apps for Fuel1Direct?â–¼

Not yet, but we're working on it. You can access the full site on mobile browsers.

Accounts & Registration

Do I need an account to buy?â–¼

Yes, registration is required to make a purchase or request a bid.

How do I create an account?â–¼

Click on the Register button, choose Buyer or Seller, and fill out the form.

Is email verification required?â–¼

Yes. An email verification link will be sent to activate your account.

I didn’t receive the verification email, what should I do?▼

Check your spam folder or contact support.

Can I use one account for buying and selling?â–¼

Yes, but you'll need to complete seller verification for listing products.

How do I reset my password?â–¼

Use the Forgot Password link on the login page.

Can I change my email address later?â–¼

Yes, from your account settings.

What if I forget my login details?â–¼

Use the password reset option or contact support for help.

Is my information safe with you?â–¼

Yes, we use secure encryption and comply with privacy laws. See our Privacy Policy.

Can I deactivate or delete my account?â–¼

Yes, request deletion via support at marketplace@fuel1.solutions.

Buying on Fuel1Direct

How do I place an order?â–¼

Browse, add to cart, and checkout. You’ll receive order confirmation by email.

Can I request a quote before buying?â–¼

Yes, click Request a Bid under the appropriate category.

Can I compare multiple products or sellers?â–¼

Yes, use the comparison feature on product listings.

What payment methods do you accept?â–¼

Credit cards, bank transfers, and in some cases, offline arrangements.

Can I view my order history?â–¼

Yes, under My Account > Orders.

Can I track my order?â–¼

Tracking is available if the seller offers shipment tracking.

What if I didn’t receive my order?▼

Contact the seller or raise a support ticket.

Can I contact a seller before buying?â–¼

Yes, each product page has a Message Seller button.

Is there a minimum order amount?â–¼

It varies by seller. Check product descriptions.

Can I reorder past purchases?â–¼

Yes, from your order history.

Bidding System

How does the bidding process work?â–¼

Submit a bid request, sellers respond with offers, and you choose the best.

Do I have to accept the first bid?â–¼

No. You can wait for multiple offers and choose one.

How long does a bid stay active?â–¼

Depends on the seller, typically 24–72 hours.

Can I cancel a bid request?â–¼

Yes, as long as no offer has been accepted.

Is bidding free?â–¼

Yes, requesting and submitting bids is free.

Can I negotiate pricing?â–¼

Yes, via the messaging system.

Can I view previous bids?â–¼

Yes, under your account > Bid History.

Are bid offers legally binding?â–¼

Once accepted, they are considered confirmed offers.

Can sellers set minimum bid requirements?â–¼

Yes, sellers can set terms for bidding.

Are there bid-only products or services?â–¼

Yes, some categories are exclusive to the bidding system.

Selling on Fuel1Direct

How do I become a seller?â–¼

Register and complete your profile, then submit documents for verification.

What can I sell?â–¼

Fuels, lubricants, industrial goods, and relevant services.

Can I sell used products?â–¼

Only if clearly marked and in permitted categories.

Is there a fee to sell?â–¼

We charge commissions or flat fees based on your plan.

How do I receive payments?â–¼

Via bank transfer, based on your payment preferences.

Can I offer free shipping?â–¼

Yes, shipping options are configurable per product.

Can I pause or deactivate my store?â–¼

Yes, from your seller dashboard.

How do I manage inventory?â–¼

Use the Products section in your seller dashboard.

Can I use my own shipping carrier?â–¼

Yes, and you can provide tracking info to buyers.

Are there seller guidelines?â–¼

Yes, see our Seller Guidelines for full details.

Shipping & Returns

Who handles shipping?â–¼

Sellers are responsible for shipping unless noted.

Can I choose shipping methods?â–¼

Yes, based on seller-provided options.

Can I track my shipment?â–¼

If the seller provides tracking, yes.

What are the return conditions?â–¼

Each seller has their own policy. Check the product page.

Can I return a product for any reason?â–¼

Only if allowed by the seller’s policy.

Who pays for return shipping?â–¼

Depends on the seller’s return terms.

How long do I have to return a product?â–¼

Varies—commonly 7 to 14 days.

What if the item is damaged?â–¼

Contact the seller or file a dispute immediately.

Can I exchange items?â–¼

Depends on the seller’s exchange policy.

How long do refunds take?â–¼

Typically 5–10 business days after approval.

Payments & Billing

What payment gateways are used?â–¼

Stripe, PayPal, and Direct Bank Transfer.

Is payment secure?â–¼

Yes. All transactions use SSL encryption.

Are there taxes on purchases?â–¼

Yes, if applicable, taxes are calculated at checkout.

Will I get an invoice?â–¼

Yes, invoices are auto-generated in your account.

Can I use company purchase orders?â–¼

Contact support for corporate account handling.

Can I pay later or in installments?â–¼

Not at this time.

What currency is used?â–¼

All prices are in USD unless specified.

Are refunds automatic?â–¼

Refunds are processed manually per seller’s policy.

How do I update billing info?â–¼

In your account settings under Billing.

Why was my payment declined?â–¼

Verify card info or contact your bank.

Policies & Legal

Where can I find the Privacy Policy?â–¼

Click here to read our full Privacy Policy.

Do I need to accept Terms of Service?â–¼

Yes, you must agree before registering.

Is there a seller agreement?â–¼

Yes, outlined under Terms of Selling.

How do you handle disputes?â–¼

We mediate disputes fairly between buyers and sellers.

What happens if I violate policies?â–¼

Your account may be suspended or terminated.

Is data sharing done with third parties?â–¼

Only where legally required. See our Privacy Policy.

How do I report abuse or fraud?â–¼

Use the report form or email support.

What is your DMCA Policy?â–¼

We comply fully. Email takedown requests to: marketplace@fuel1.solutions

Are sellers required to comply with regulations?â–¼

Yes, including hazardous materials and local fuel laws.

Can I resell products from other sites?â–¼

Only with legal rights to do so.

Affiliate & Referral Program

Do you offer affiliate links?â–¼

Yes, sellers and buyers can refer others using custom links.

Is there a lifetime commission model?â–¼

Yes, for verified referrers.

Can I share QR codes for referral?â–¼

Yes, QR-based referral codes are available.

Do I need to be a seller to join the affiliate program?â–¼

No, buyers can refer too.

How are commissions paid?â–¼

Monthly payouts via PayPal or bank transfer.

Can I track referrals?â–¼

Yes, in your account > Affiliate Dashboard.

Is approval needed to join?â–¼

Some users may need manual approval.

Can I use my affiliate link in ads?â–¼

Yes, but no spam or misleading claims.

What happens if a referral cancels?â–¼

Commission is voided for canceled/refunded orders.

How long does a referral cookie last?â–¼

30 days from first visit.

Technical Help

Site isn’t loading – what should I do?▼

Try clearing cache or using another browser.

I found a bug. Where can I report it?â–¼

Email marketplace@fuel1.solutions with screenshots if possible.

Why can’t I upload images?▼

Check file size and format. Only JPG, PNG under 5MB are supported.

Can I edit my listings after publishing?â–¼

Yes, from your seller dashboard.

Is there a mobile app?â–¼

Not yet, but the site is mobile-friendly.

Can I export my order history?â–¼

Yes, in CSV from your account.

Can I integrate with external inventory software?â–¼

Coming soon—contact us if needed early.

Is there API access for sellers?â–¼

Available upon request for premium accounts.

How do I enable 2FA (Two-Factor Authentication)?â–¼

Available in security settings soon.

What browsers are supported?â–¼

Chrome, Firefox, Safari, Edge (latest versions).

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